Placed my order for a custom GOS chain back in March. It’s the end of June and I still haven’t received my chain. For almost 4 months I’ve been playing phone tag with these guys and I’ve even had to resort to commenting under their IG pics to get a response. Even then I get a bunch of empty promises. I just want my refund so I can purchase a chain somewhere else!!!
Great work from Gold Fever Miami. You can tell they take pride in their work.
I'll let you know!
I had been wanting a piece from goldfever since 2020 but just haven’t been able to until now. I read all the negative comments and watched as many review videos as I could, good and bad. So I decided to take a leap of faith and needless to say I’m very happy I did. I bought a 8mm 26 inch gold over silver chain which ended up being like 8.5mm so I was definitely happy about that. The quality and the craftsmanship is amazing, the piece was finished and shipped to my house within 14 days. So yeah I will be buying another piece very soon. From what I understand there had been many changes within the business, maybe that had something to do with the quality not being great before or whatever problems people were having. But I’m convinced that’s all in the past, the Jeweler FaceTimed me himself, communicated with me as much as he possibly could and put up with all my questions and was very enthusiastic/motivated. Thank you Goldfever thank you Chino. You’ll be hearing from me again very soon.
These dudes claim to put out top quality, they claim to care about customer service and I’ve experienced none of this! I ordered a 16mm silver chain and when I got it about 15 of the links had tiny holes in them. There was a sharp sliver of metal sticking out from one of them on the inside that was scratching the heck out of my neck. My lock didn’t click like they claim they all do. Two links did not lay straight and it was super noticeable when it was on my neck. I contacted them and told them about all my problems and they told me to send it back to get fixed. I got the chain back 3 weeks later and literally NOTHING was fixed! I called to see wtf happened and they said just send it back for a refund! I didn’t want a refund that’s why I bought a chain in the first place! These dudes are obviously in over their heads. Maybe they’re too busy to take care of customer issues but that’s bad business! You can’t run a business selling high dollar items like that. Don’t order from them. They only post chains that come out good, but if you read the reviews there are lots of chains that leave their shop that are completely unacceptable!