Honest opinion. This is a great-looking, value bang-for-your-buck, handmade, tight-link, Cuban chain. Looks beautiful while wearing. I do truly love the piece. To be fair. My chain doesn’t hang straight & poor packaging, upon opening the package the chain out of the box, the lock was lose completely failing out with no tension nor did the clasp lock or click in. I used pliers to tighter them. Many links are not laying in uniform, visible to the eye. Really only noticeable when laying the chain on a flat surface. Shipping is as advertised. Moreover. The chain looks dope. I do love it. Just wish these small imperfections were fixed before shipping. All of that said, communication is easy with a person answering your calls and handling your concerns. I would buy again from this company but would ask these details be addressed.