I placed an order around October 8th of 2021 and received it a few days before Halloween. First impressions, I love how the chain sits and the craftsmanship of it. I will state that the only issue I had was that the box lock clasp was too loose to where the figure 8 clasps were the only thing keeping it locked. I did everything recommended and it did not solve my issue. The reason why I still give this piece a 5 star review is the customer service. I live maybe an hour or so from their store. I messaged them on Instagram telling them the issue I had. They told me to stop by that same week so they could fix it. I walked in later that week and mentioned I had contacted them about the loose lock. They took it in the back, fixed it, cleaned it and gave it back to me within an hour. This was around the time they had the Black Friday sale. Now my lock is extremely tight to where I don't have to worry about the lock coming undone. I will be buying a 14mm 8.5 inch silver bracelet from them soon
